Frequently Asked Questions (FAQ)
How much does it cost to become are customer?
The cost of new connection will vary according to the length of the connection from the taping point and the nature of the ground (tarmac or rock).
Why there is subscription fee for connection?
Although MUWSA is a nonprofit organization, subscription fees help to offset costs for materials, transport, employing administrative staff and specialists, maintaining and expansion of water and sewerage networks.
After application and payment, how long does it take to get connected?
New customers are connected within 2-4 weeks after.
How many buckets in one unit (1m3)?
One unit is equal to 1000 litres, and 1000 litres is equal to 50 buckets.
How long will it take for a customer to get a bill?
Meter readings are taken every month and bills processed at every end of the month.
How a customer can get the Bills?
All Bills are delivered to the customers at doorstep through our bills distribution Staffs.
How a customer can make a payment and when?
Payment is supposed to be done within seven (7) days after a customer receives a bill.
Payments in cash or cheque should be made at MUWSA Office pay point OR through any CRDB Bank Branch in Tanzania by presenting a bill or Account number forth receive original receipt.
What can cause a customer to be disconnected?
Disconnection can be done to the customer due to number of reasons:
1. Due to non-payment, which is two weeks after a bill has been delivered?
2. Due to leakage in the customer’s premises
3. Due to meter tempering or Illegal connection
4. On request from the customer.
What are the conditions for being reconnected to the water service?
Once the outstanding bill is settled and reconnection fee or penalties paid or after the leakage is repaired or on request.
Who own the meter?
The meter remains a property of MUWSA and it should always be accessible to the MUWSA staffs.
What are the responsibilities of the customer?
1. The customer should pay his/her bills promptly.
2. The customer is responsible for detecting any leakages in his/her service line and immediately reporting it to the MUWSA main office or Zonal offices.
How much does it cost per unit of drinking water?
