Online Customer Complaints
MUWSA wants to address your questions, concerns, issues, and problems. To reach us quickly, call our customer service department Monday through Friday 8 a.m to 5 p.m.
for water and sewer emergencies, please call us 24 hours a day, 7 days a week using our emergency number: (255) 027-2751164.
If you would prefer to be contacted by email, use this form to submit your problems to MUWSA.
If this is an account, billing, or service related issue, please include your account number and/or service address in the description/comments field. This ensures we can promptly address your issue
The customers can report into the zonal offices located in their wards as follows:
* Maili Sita - Arusha road opposite Karanga prison entrance gate
* Soweto – Mawazo building along Kambaita Road
* Pasua – Inside Pasua municipal market compound
* KCMC – Sokoine road (KCMC) near to Rico shop
* Korongoni – Near to korongoni CCM offices.